History: A couple years ago: The home owner decides to cancel service by not paying their bill. Multiple notices including notice that they have to send a written notice if they want to discontinue service. They are cancelled for nonpayment. They customer owns the actual system.
A couple months ago: A renter calls wanting to know if I can setup or disable the alarm for them. I believe they were getting trouble displays at the keypad. I explained that they will either have to pay for a service call or they will need to go on service with us. They decided to do nothing.
This morning: The renter calls to make sure my number is a working number so they can forward it to the property owner (the non paying previous occupant) in order to arrange service.
A few minutes ago: I get a call from somebody claiming to be a sheriff's deputy wanting me to tell them over the phone how to disable the alarm at that location because the sirens are going and the keypads are dead. Probably is a sheriff's deputy, but I have a policy of not telling random callers how to disable alarm systems.
I feel for them, but I have a firm policy, of never performing service for somebody with a past due balance, and never working for free. It is not "my alarm" system. I have no obligation, and I have work to do for paying customers. I could do perform service for the current occupant, but they are unwilling to pay for service.
All parties have had plenty of time to take whatever measures they need to. I'm going to work.