Its 2:00 AM and the alarm is going off.
The person on the other end of the phone wants you to tell them over the phone how to turn off or disable the alarm that is going off. They are not the person for whom the alarm was installed. They claim to have purchased the home from the person who had the alarm installed. You can hear the siren going in the background. They have no code for the alarm system. They are not wiling to pay for a service call to come out to the site to and help them out.
What do you do?
I tried to explain to them that there was no way that I would give somebody I didn't know instructions over the phone on how to disarm or disable an alarm system, but if they were willing to pay for an overtime service call I would be willing to come out to the premise and help them with the situation. When paying for my service seemed to be unreasonable to them I tried to explain that any skilled proffessional is going to require to be paid for a 2:00 AM service call. The caller then went on to say they could not understand why I could not tell them how to disable the alarm over the phone.
Ultimately they threatened to make sure my manager knows how I didn't help them and hung up on me.
If the caller had waited I would have explained to them that they could reach my manager on Monday morning after 9:00 AM and that "he" would be glad to listen to their complaint. LOL.