On 6/29/2018 9:38 AM, Jim Davis wrote: > On Thursday, June 28, 2018 at 10:01:21 PM UTC-4, firstname.lastname@example.org wrote: >> Telguard tech support is horrible. We have many TG7 units installed and have had no support from company. Many calls and emails unresponsive. Device just stop communicating with solid cell service in area. VERY DISSAPOINTED!! > > I never used anything but Napco Starlink and have had excellent use and service from Napco tech support. > > I have heard similar stories about Telguard. >
I was installing cell units before most folks on this group I think. My first ones were analog cell that I programmed with a handset from a Motorola bag phone. They were trigger activated. You used outputs from the panel as triggers. I think they only had 4 trigger inputs. I don't even recall what they were called, but I was using them when Telular (Telguard) was still acting like they were the only player in the market.
I've used Uplink, TelGuard and Starlink of course. By the time I got out Telguard and Uplink had assholed themselves out of the market for me. Starlink had its issue, but when they came out with their fire communicators I no longer had any need at all for those other guys.
Telguard would also try to pass the buck when there was a problem after you waited on hold for them to finally answer. All my problems went away when I swapped out my last units to Starlink. Coverage can always be an issue, but... that's the case with any cellular device.
I just sold my last couple Starlink units a few weeks ago to some guy in New York or New Jersey or something like that. I threw away my spare Uplink and Telguard units when I got my last ones in service replaced with Starlink.
Telguard/Telular is to cellular alarm communicators like Dedicated Micros is to video recording. They used to be somebody, but not for a very long time.