I have had my own alarm company now for over 10 yrs. I'm just a one-man band. I recently had a good friend of mine partner up with me as we bought out another small alarm companies accounts. As a very small company, it blows me away as to how the bigger companies keep getting so much business.
The ADT's and other national companies will cut my throat just to get another account, as if it's the last one out there. I'll do a house (1500 to 1700 sq. ft.) for about $700. A hard wired system, DSC 632,3 doors, 2 pet proof motion detectors, 1 smoke detector, 1 LCD keypad, 30-Watt exterior siren. Monitoring is $25 a month with a 2 yr contract. Most people stay on for years, so I would rather make my money on long term monitoring than up front on the system. I give great 24 hr service, and stop and see my customers 2 or 3 times a year just to test it and chat with them a while.
The big companies usually charge near $2,000 with $35 a month monitoring, and if they run across one of my jobs I have bid on, they will offer to do it for $100 or free just to make sure I (or any other small alarm company) doesn't get it. Yet they lie about their systems, charge out the wazoo for a service call, give bad service taking 3 or more times to get it right, and never see the customer again once they get a check unless it's for more money! But I keep seeing more and more of their signs popping up all the time.
Don't get me wrong, I make a good living, and to be honest, making a customer happy is just a rewarding as the check at the end of the day. Knowing I hard wired a house and the customer is dumb founded as to how you did it without them seeing any wires is a great feeling. But most people, after they sign those contracts with the other companies usually call me and say "can you take this crap out and put your system in" because they can't get service or have it working. Too late then, call me 3 or more years!
Are these big companies so hard up for business they will do anything for a buck! Is anyone else having this same problem? Just curious. My site isif anyone is would like to see.