Routine Service Call

Reinaldo of Brooklyn NY (7/26/03): I had an alarm istalled in my house. Durning a time where I had construction in my house we needed to disconnect the alarm. ADT was advised of the situation and instructed us how to disconnect and reconnect the alarm. Upon reconnection the alarm's key panal was not working properly. We notified the company and they stated they would send someone to fix it. After taking numorous day off of work and my wife cancelling numerous appointments no one came to fix anything.

At the end of three months of this I got upset and requested the alarm to be taken off. Again I received more appointments for someone to come and take the alarm off -- again no one came. After another month of this I was told they do not come to get the equipment since they cannot use it again. I told them to close the account. Now they keep sending me bills stating I have a contract and they want to charge me $500.

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