"Give us another chance. Thats not the way we do business. Give us a chance to show you."
A distributor I once had on my "only if nobody else in the country has it list" managed to let me give them another chance.
I ordered a major part from them last week. Something I really needed this week. I called for a price. I called back and asked to speak to the same person, but got somebody else. I went on to order the part with the new person and had them confirm the price. He gave me a price several hundred dollars less than my first call. I asked him several times to make sure that was the correct price for the correct item. I even had him read me back the description to make sure it was not a different option and had everything it was supposed to have. He confirmed price and description. I ordered it to be drop shipped from the manufacturer. He promised me he would call and check availability and call me back so I would be sure to have it this week.
I never got a call. (Typical for this distributor even making orders of several thousand dollars.) I called back this week and asked when I could expect to see my product. The order was never placed, and nobody is willing to admit to talking with this guy. The price is not being honored and they will not even pay for expedited shipping even though they screwed up.
I'm not quite ready to name them again, but if one really wanted to know I suppose they could search for old posts of mine. I'll give you a hint, "ADI has better customer service than these guys. I still do occassional business with ADI."
This is a very similar experience to why I quit doing business with them several years back.
Lesson learned. Distributors are like Usenet. Once somebody manages to earn a place in your bozo bin there is no reason to ever take them out.
P.S. If you are one of these people and you know who you are. I just committed to hiring some more staff and building a new warehouse / office building. The steel verticals went up yesterday. This is kind of committment that means I'll have to stay in the business for many more years. That's a lot of high priced equipment sales you just pissed out the window.
P.P.S. Inspite of all my whining and complaining there are only a handful of companies who have actually made it into my Bozo Bin.