Symposium

Tony,

It sounds like the people are in both the French and English skillsets. Make sure that they are at a priority of "Standby" or not in the English skillset at all to ensure calls don't roll-over to them when they aren't busy.

~ Mike

T> Hello,

Michael,

I have removed all of the other skillsets from there profile. The only skillset left is for the french queue

Tony

Michael Andrews wrote:

Next place I would check would probably be the scripting for the English skillset. Perhaps something exists like:

IF english_skillset OUT OF SERVICE then QUEUE TO french_skillset

Not proper syntax, but I don't have any of my scripts open for reference at the moment. ^____^

~ Mike

T> Michael,