Hi, I have a nortel norstar on which I am trying to do some outbound routing.
When someone dials a '91' for a long distance call. I want it to dial an access number. There is no need to enter a password, and the number picks up immediately. Everything works fine when I setup 9* to use Route002 which has an outdial number of XXXXXXX. However, inorder to get it to 'hit' that number I have to dial 9x where x is any random digit. After that things work correctly.
My questions are: A) How do I get it so that when I type '9' it goes to the outdial number? B) Can I route 91* and 911 seperately through the system? IE send91xxxxxxxx out my outdial number but send 911 out the PRI as it goes now? And if so, how would I do that?