Hi. I have a Nortel CICS system running 6.1 software. The system has 1 internal ATA and 1 external ATA used for credit card machines to dial out. Currently, the cc machines must dial 9 to get out. How do I remove this requirement? None of the phones require me to dial 9 to get out. I would appreciate any help on this. I am reading the manual and I can't find the answer. Thanks, Leon
Nortel CICS 6.1
Apr 06, 2007
7 Replies
If you are dialing the same C.C. phone number all the time you could try to use hotline external.
- Set your ATA port with your outgoing pool as prime.
- Set your ATA port as an external hotline, in the dialed digits, put a timed pause.
Another solution would be to reprogram the credit card machines to dial 9 and a pause on every number.
Unfortunately, Norstar must dial an access code ( ie 9 or so) to dial out even when programmed as hotline, external .. the system dials the line pool access code first, then the number There's no way to remove this feature by any way Since your c c machine requires to dial 9 to access a line, I dont see there's any problem with that .. it should work fine ..( it's programmed as it per the system works) (that's what I understand from your msg)
Good Luck
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