Early in 2007, Comcast sent out a letter to its customers (this was Massachusetts) that they were raising the speeds of the basic tier; Download was going to (I think) 6 Meg, upload to 1 Meg.. The letter was a nice piece of 4 color printing on slick and heavy paper, as I recall.
Well, they raised the speeds, which was a wonderful thing, since I was able then to watch my slingbox from remote locations with much better pictures than with a 384K cap.
Then, a few months later, after I'd tossed the letter, they reverted to 4 Meg/384K. Calling Comcast, of course, provides nothing. They have no way on the phone of saying "yes, sir, we remember that free upgrade for our customers, and we'll reinstitute it". To the contrary, they deny any corporate memory.
Does anybody have any similar experience with that "promotion" and its disappearance from Comcast? Or prehaps even somebody saved the letter and can scan and post it somewhere? I don't want to have to pay the extra $10 per month for high speed DOWNLOAD that I don't need.