AT&T waives data cap during coronavirus; Comcast keeps charging overage fees [telecom]

Mar 13, 2020 1 Replies

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Moderator 6 years ago

We asked 10 ISPs if they'll waive caps as pandemic forces people to stay home.

By Jon Brodkin

Comcast, the biggest home-Internet provider in the United States, hasn't told us whether it will suspend data caps, so the caps are apparently still being enforced for now. Comcast announced today that it's raising speeds from 15Mbps download/2Mbps upload to 25Mbps/3Mbps on Internet Essentials, a service for low-income Americans. Comcast said it is also giving 60 days of free Internet Essentials service to new low-income customers.

According to Motherboard reporter Karl Bode, a Comcast rep said that "there were 'lots of conversations' currently going on in regards to getting ahead of the outbreak, but wasn't able to confirm whether a usage cap suspension would be part of the company's playbook."

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Barry Margolin 6 years ago

I've been working from home for years, and I've never used more than 80 GB in a month. Comcast's usage cap is more than 10 times that much.

The only thing that uses huge amounts of bandwidth is videos. So unless your job is video production, working from home isn't going to add much to your usage.

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