AA/CCR Not Answering

Have a question or want to start a discussion? Post it! No Registration Necessary.  Now with pictures!

Threaded View


I am not sure what is going on, but I'm working with a DR5 using a
StarTalk voicmail. I cannot seem to get the AA or CCR to answer line 6.
This is the only line I want answered by the CCR tree during the
business day.

I have set line 6 to:
AA - Y
Greeting Table - 1
Rings - 0

I set Greeting Table 1 to have CCR tree 1 - enabled.

I can't figure out what is preventing the line from being answered by
the CCR tree.

I think it must be in the phone system (not the voicemail system), but
I cannot track it down. One other item that may be relevant - if the
CAP doesn't answer, the call is transfered to another extension and
then back to the prime telephone if not answered.

Any help would be great.

Thanks,
Melinda



Re: AA/CCR Not Answering


In DR5 6x16 and 8x24 are the only KSUs using a line 6 with Standard trunks
the rest are as follows lines 1 - 4 and 25-28. Check to see if what you are
calling line 6 isn't actualy line 27.

Also don't forget to check your operator settings with FEATURE 982
Quoted text here. Click to load it




Site Timeline