The way my phone is set up, I have 2 lines coming out of one jack. There's a splitter and each jack gives me my 2 numbers. If I remove the splitter and just plug in one jack, and I dial 211, I get one number, but if I use the splitter, both numbers come up. I don't understand this but this is how the Cavalier tech hooked it up. My problem is with the Cavtel DSL. When I start, it's very fast for a minute or two, then completely slows to a crawl. I called Cavalier support and they said that the DSL should not go into a splitter but be the lone plug into the wall jack. Would this be the cause of the slowdown? If so, I guess I need to install another jack so each jack is a separate phone number. I still don't understand (and either do they) how a single jack has one number if plugged in, but if a splitter is used and two plugs are used, each coming up with a different phone number. I know it sounds confusing, but I'm getting fed up with Cavalier's technical support, every time they say they're sending someone over, they never do! Thanks.
18 years ago