Hi,
We have had SBC DSL for about 4 years and have been using the same modem we received it our original self-installation kit. It is a SpeedStream 5260 and always worked fine.
Last night, I came home and realized I could not connect to the web. I looked down for the modem (it was on rack with the PC) and all four lights were solid red. I reached down and touched the modem and was suprised half of it's case was so hot it almost burned my hand had I left it there.
I turned it off for 15 minutes and then back on.. no matter what I did, I couldn't get the ATM light to come on and the DSL light just flashed. So, I turned it off and disconnected it.
I then discovered the side that wasn't face me had MELTED from the heat and you could see inside the modem itself. Clearly, this sucker was dead. I am glad I caught it before there was a fire!
In any event, I just called SBC tech support assuming that after paying for their service for several years they would simply send me a replacement modem and I would send back the defective one.
NOPE. Since my modem is more than 1 year old, they will only SELL me one and wanted me to call their "DSL Store" to place an order.
I have a friend who had a spare modem for me to borrow so I am using that while I decide how to proceed. I assume SBC isn't the lowest price place. Will any DSL model do?