Laptop can connect to FTP server; camcorder can't

Ugh. DSL router. DSL is too slow for 4K UHD video, which requires about 25 Mbits/sec minumum. See chart:

That's a $4000+ camcorder. I'm jealous.

transfering? Are you talking about uploading your 4K UHD videos to something like YouTube? If so, DSL upload as maybe 1 Mbit/sec is so slow as to be unusable. Try calculating your transfer time with:

You were doing great by actually specifying the maker and model number of your equipment. However, now you're getting what seems to be intentionally vague. What maker and model 2TB USB hard drive? SSD, NvMO? Does "hard drive" mean a rotating platter? I hope not.

Incidentally, is this a D7000 (obsolete) or a D7000v2 ?

I'm not familiar with the Netgear D7000, but my experience similar USB

That's not very helpful. Dive into the web based router setup menus for the D7000 and see if you can find the system log. You should find a long list of more useful error messages. Assuming is the D7000v2 see the user manual at:

If the FTP test server works with your new camcorder (I'm still jealous), the problem is probably hiding in the D7000 router. My guess(tm) is that you didn't setup port forwarding in your D7000 for FTP.

Best to test everything locally, before you deal with the internet. In the D7000 manual, see Pg 121 for "Enable FTP access within your network". You will be configuring using "ReadyShare".

After you get local access to your USB connected drive working, go to Pg 130 and configure "Setup FTP access through the internet".

Try to stay within the instructions provided by Netgear.

Good luck.

I had DSL when I bought it. Got 50MB cable now.

Gotta save up for those milestones. The fact that my venerable Canon XL1s finally bit the big one was a factor as well.

Or at least it would be if I were still on DSL. Actually though I anticipate using the Wi-Fi capability to upload to my FTP server from the field. Not much need to do that at home.

Sorry to disappoint. Seagate spinner. Don't know the exact model but it works.

The former.

From what I've read port forwarding isn't necessary (and doesn't appear to even be possible in the settings) when the router itself acts as the FTP server. (I tried forwarding port 21 to the router's IP address; the interface wouldn't let me enter it.) And once again access to the server from both the local LAN and the Internet works on my laptop.

Already done and working with the laptop.

Again working with the laptop.

Thanks for trying to help.

Hint: Use upper case "B" for bytes and lower case "b" for bits.

The D7000 is an integrated (conglomerated) DSL modem and router in one package. There's no direct access to the DSL modem output or the router section input. Where are you plugging in the cable modem/router/gateway/whatever?

My guess is you opted for what Xfinity calls a gateway, where the cable modem, router, ethernet switch, phone modem and wi-fi are all in one package. If so, the D7000 is superfluous and can be recycled or resold.

Incidentally, I prefer to use a stand alone modem and wi-fi router. This way, when I upgrade to greater than 1 Gigabit cable service or invest in the latest wi-fi technology, I don't need to buy all new hardware.

I would have fixed the XL1 instead of spending $4,000. I do my own repairs:

FTP access to/from your LAN should not require any port forwarding. FTP access from the internet, via the inaccessible WAN port, needs to be configured with port forwarding.

Working from your LAN or from the internet?

Working from your LAN or from the internet?

Hint: The more detail you provide, the better answer you'll get. Changing the details (DSL vs cable) literally overnight does not help.

Into the red port labeled "Internet" on the back of the router. Worked like a charm since I got the modem.

Wrong. They tried to foist that off on me but I didn't let them get away with it.

So do I, which is why I went with that when I switched from DSL.

I'd eventually have had to go with Plan B anyway. When was the last time you saw a new laptop with Firewire or the ability to add it? That's the only way you can transfer video from an XL1s without a digital-to-analog conversion.

That said, I may see if it anyone can do anything for it sometime. Still have a sentimental attachment to it. Got anyone in mind?

Again, from what I'm seeing I don't need to do this since the router itself is acting as the FTP server. It looks like if I do end up adding an external device like a Raspberry PI as a server, I WILL have to forward port 21 to it.

Both.

Again, both.

Thanks once more for trying to help.

Oops. My apologies. As I mentioned, I'm not familiar with the D7000. The D7000 would be the first combination modem/router/wi-fi that I've seen which has access to the router input port.

Firewire 800 (IEEE 1384a) is not very common, but you only need to find one:

Not offhand. I've been retired since Dec 2020 and have not kept up to date. These days, finding a repair tech with legacy hardware experience (and knows which end of the soldering iron to grab) is becoming very difficult. I'll send you an email if I find someone.

You might try some YouTube XL1 repair videos:

Then it should work as expected. I don't have an instant answer, but my guess(tm) is that the addition of the red internet port is somehow connected with the router section of the D7000 not doing proper port forwarding. At this point, I would run Wireshark on a PC and sniff the traffic going in and out of the red internet port to see what it's doing. That's probably more work than the D7000 is worth.

I haven't given up yet. Find a different (wireless) router. Nothing fancy but just something that will substitute for the D7000. If the replacement router works where the D7000 does not, I think you know what to do with the D7000.

Good luck.

That was the gist of my original post. For the benefit of anyone else running into similar issues, the real culprit has proven to be the camcorder's somewhat crippled implementation of networking. I sent it back to Canon under the warranty, and they returned it declaring there was nothing wrong with it. So I took them at their word and continued the fight, which culminated in my discovery of the following deficiencies when it comes to the camcorder's networking capabilities.

It can't connect to a server using SFTP on port 22, meaning that I had to set up a straight port 21 FTP server on the Raspberry Pi i ended up buying rather than relying on its built-in SSH/SFTP capability (don't worry; I set up SSL to give me at least some security). I did go ahead and replace the router, though, and bought the Pi after that in itself didn't help.

In addition, the camcorder appears not to be compliant with IPv6. To get it to connect to anythng I have to disable that in its settings and go with IPv4 only. That and its additional apparent inability to connect using 5 GHz Wi-Fi makes me hope Canon has a firmware update in the works to ensure that my investment with them continues to pay off as technology continues to evolve-especialy since its user manual indicates it SHOULD be able to do all of the above.

Anyway, the camcorder can do what I bought it to do, even if getting it to wasn't as fast or easy as it should have been these days.