Sunrocket Calls frequently don't go through

Is it a fast busy (congestion) or a slow busy (the destination phone is off-hook)?

This is probably the worst aspect of using an outside company for gatewaying the PSTN (public switched telephone network) signal into SIP for you. For outgoing calls they might be nice enough to send you a fast busy, for incoming calls you may never find out that one got dropped.

Personally I would doubt the financial health of any company that spams as much as Sunrocket does on the various usenet newsgroups. In that past that has always been an indication that the company is in financial distress. You wouldn't expect a company that is trying hard to save money to buy lots of spare tie-lines to the phone central office just so they can meet the lower probability service peaks.

Here in California the phone company gets to force you to keep a POTS dial-tone if you have DSL. It has come in handy for folks calling me to tell me my incoming VOIP was down. (I just love those unannounced configuration changes...)

-wolfgang

They send the slow busy signal, which is why most SR users probably don't realize it's a problem with SR not being able to handle the call.

"Wolfgang S. Rupprecht" wrote > I kept my regular phone service which allows me to check when I get a busy

Is it a fast busy (congestion) or a slow busy (the destination phone is off-hook)?

This is probably the worst aspect of using an outside company for gatewaying the PSTN (public switched telephone network) signal into SIP for you. For outgoing calls they might be nice enough to send you a fast busy, for incoming calls you may never find out that one got dropped.

Personally I would doubt the financial health of any company that spams as much as Sunrocket does on the various usenet newsgroups. In that past that has always been an indication that the company is in financial distress. You wouldn't expect a company that is trying hard to save money to buy lots of spare tie-lines to the phone central office just so they can meet the lower probability service peaks.

Here in California the phone company gets to force you to keep a POTS dial-tone if you have DSL. It has come in handy for folks calling me to tell me my incoming VOIP was down. (I just love those unannounced configuration changes...)

-wolfgang

Service has been really good for me over the past few months. I wonder if it has to do with your internet connection. With regards to SR spamming, I don't think they do that. I think that's a few people who think they can get cash out of referrals by doing all that.

They don't!? Look at the subject titles in this newsgroup. Every one starting with "Sunrocket Promotion" or "Sunrocket Coupon" or "Sunrocket free phones") is spam. I count over 40 since August. That's what kept me away from them.

Oh, I've seen the spam, but it's not coming from SunRocket. It's from actual customers who are posting their own phone numbers as promotional codes in hopes of racking up reward points via SR. Don't blame SunRocket for the actions of some of its subscribers.