Have any of you tested to see what happens to incoming calls when the power or the net is down. I assumed during a power or network outage incoming calls would roll-over to voice mail. When I powered down my modem and dialed in from a POTS line, it resulted in a long period (~19 secs) of dead-line, eventually followed by the 'all circuits' busy tone.
Below is a note to tech support and thier response. [They are not correct about the 'busy signal' which is different then an the 'all circuits busy' tone.]
If you haven't already tested it, give it a try and share the results with the rest of us. As you can see below I'm using Sunrocket.
=================================================================== Dear Sunrocket
I just powered down my modem and dialed in from a POTS line. It resulted in a long period (~19 secs) of dead-line, eventually followed by the 'all circuits' busy tone.
To me this is a big deal. I really expected to be collecting voice mail during a network service outage. Remember once the network is down it's too late enable the 'Do Not Disturb' feature.
Is there a fix for this? Do all VOIP products have this weakness?
----- Original Message ----- Sent: Sunday, August 28, 2005 6:36 PM Subject: Re: Fw: Wont trip to Voice Mail on outages [MSV2005082700000142]
Unfortunately, with our service, in an instance where there is a network or power outage, the phone call will not go to voicemail. The person calling you will just get a busy tone. I do apologize for this inconvienence.