Okay, I talked to Lingo again. No new information, though. The techie just reiterated (in more detail) what they said before: you have to use a fax machine (not a PC) with a 14400 modem, and they don't support T.38.
I asked about fax relay and fax passthru, and was told that they can do either. I asked if I need to do anything to tell the fax machine which protocol to use, and the techie said no.
I'll have to see if I can borrow a machine.
Yes, see if you can borrow a fax machine. I cannot for the life of me figure out why a "real" fax machine would work when a PC-based fax modem would not, though. They are functionally identical.
When the tech says that "they can do either" fax relay or fax passthrough - but they DON'T support T.38 - then unless they're using a proprietary fax relay solution I haven't to foggiest notion of what he is talking about. On IP networks, today's fax relay is T.38. Older gateway solutions (for example, some Cisco boxes) fielded proprieteary fax relay software, but that requires having an identical box on both ends, which cannot be guaranteed. I think the techie is misinformed, and it sounds as if they are all just trained to parrot back the same lines to customers.
let's hear what happens with the "real" fax machine.
James
Sorry. No news yet. I thought I'd borrow a machine from the office across the street from me, but apparently they only have a huge floor model. They suggested that I buy one, then return it th next day, but not fair to the store. I even thought I could rent one for a day, but can't find any place that rents computer equipment around here.
The saga continues...
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