We have a situation where we have customers complaining that our fax is always busy. It is a single machine on a DID. We also have a rightfax number that we are now also giving out to the customers as it is capable of handling more than one inbound at a time.The situation is that the fax number for the stand alone machine is what is printed on all of our forms. We can not have rightfax set up this number as they will only use theirs. Is there a solution to somehow create a setup similar to a printer pool where the print job goes to the first available printer with a fax that comes in on a Telco DID?I know that this is a long shot, but if there is a solution that will include the DID fax number, I could really amaze my boss.ThanksTed

Any chance of being able to port the numberto a different carrier, such as (name usedjust for familiarity) Vonage? Yes, I realizeit's a DID, so may be tricky... but it'sworth looking at.Once the number is handled by someone else,you've got puhhhlenty of options.

Fax Pool?

Jan 23, 2008 21 Replies

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Ted 18 years ago

The call forward we have is just basic. I believe what you are referring to is forward on busy.

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Ted 18 years ago

It is being used for inbound only. We have others that are used for outbound.

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