My apologies for this being so long, but I wanted to both ask a question and inform other potential customers of these problems.
My company uses an external Right Fax server for handling our fax routing. Until recently, we had been using phantom devices coupled with a hunt group composed of the internal fax numbers for forwarding the calls to our fax server. We have since run out of phantom devices (a concept which in and of itself I find ridiculous - the only reason to limit those devices is to milk out more money). We are now using their "Desktop Call Routing" software, as it was the only other option offered to us. This requires a dedicated endpoint, which in and of itself makes me nervous. Having all the faxes into the building depending on a single piece of hardware like this is horrid. Unfortunately, according to the documentation, "The phone system must also have Desktop Interface enabled for the keyset attached to the PC running the application. The attached keyset must have a PCDPM with the ribbon cable connected to a serial port of the PC." So in effect, we are bound to using a telephone with an added serial jack to be able to do our fax routing.
Now that I'm done with my complaint / informing other users of this problem, my question is this: Is there any way around this situation, either through Inter-Tel or a third party?