Verizon to credit Merrimack Valley customers who lost service
Aug 31, 2012
LAWRENCE, Mass. -
Admitting there were some issues with customer service over the last four days, Verizon says it will credit 8,000 customers who lost phone, Internet and cable for the time they went without service because of Monday's fire under Lawrence's Central Bridge.
Verizon officials said about 1,000 customers remained without service Thursday. Those affected are connected to Verizon through copper wires that melted under the intense heat of the fire. Verizon must get into each of those homes to get service restored. They said they are going door to door in areas of North Andover and South Lawrence, the area hardest hit by the outage.
They also said the numbers of those affected could climb for two reasons: Some have yet to report their service disruption and the possibility of lines that still may fail because of unseen damage.
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