Frontier apologizes to former Verizon customers [telecom]

By Alexander Soule

Frontier apologized to new customers in Florida, Texas and California, acknowledging "this is not the result we intended" in its words following thousands of customer complaints following its takeover of Verizon Communications accounts in those states.

Norwalk (CT)-based Frontier has yet to post any formal press release detailing the outages and service issues its new customers have suffered, but took ownership of the disruptions in an email statement to Hearst, in contrast to earlier statements by executives in the Florida region who maintained the company had accomplished the transition with no more disruption than one could expect a broadband company to incur as part of its normal operations.

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