[Telecom] Cannot Get Answer from Verizon

Folks,

I have an issue I need to get an answer from Verizon Wireless on.

When I spoke to their customer service, they told me to write their support team at the following address and they would get it to the right person so I could get an answer:

Verizon Wireless Correspondence Team Attn: Customer Service / Carrier Network Department P. O. Box 660108 Dallas, TX 75266-0108

I sent my first request to them on July 4th. I never got a reply either by mail, email, or phone.

I sent a second request [for the same information] to them on August 7th. Still no reply of any kind.

So on August 28th, I wrote them again and this time I copied the Verizon Corporate Headquarters with copies of my current and previous correspondences asking that they respond to my inquiry.

This is the Corporate address that I used:

Verizon Corporate Offices

It has been ten days and still no phone call, email, or reply.

I consider this totally unacceptable. The very least I expect is a reply.

Anyone have a suggestion as to how to get a response to my inquiry?

I would never have believed this out of Verizon Wireless.

Fred

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