Love and Hate On Hold With Verizon [telecom]

By Delia Ephron

I know it's not a good idea to hate anyone. I know from an article I read that negative emotions are bad for my health. I would hate to have a heart attack because my internet isn't working. But I do hate Verizon.

I spent four hours on the phone with the company on a recent Saturday morning. I know for sure I was disconnected three times. Once I didn't realize it and just hung around for 20 minutes expecting someone to come back on the line. One person promised me he wouldn't disappear and even said, "Have I yet?" I said no, and then he disappeared.

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- - Bill Horne (Remove QRM from my email address to write to me directly)

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