[TELECOM Digest Editor's Note: How many times have you switched > between these two carriers? Did, by any chance, they say something > about 'new customers only' rate? Perhaps they did not consider you > a 'new customer' ? PAT]
I have switched between the two of them a number of times. I always tell them that I switch back and forth and ask them to confirm that I am eligible before making any switch.
No, they did not say anything about new customers only. They never have any of the times I switched.
And if they did not consider me eligible for this, they should have either told me immediately or called me to discuss their mistake before sending me a bill instead of just sending it to me without the savings I was promised.