Jeez ... I really enjoy Sprint's service and they have good coverage in my area, but some of their CSRs are dumber than a box of rocks. The ones in the USA seem to do a great job for the most part, but the ones working from overseas seem ill-trained and ill-informed. I'm getting to the point where I'm going to start insisting to talk to a level-2 CSR or manager. Their service and coverage (and hold-time on calls to customer service!) have gotten steadily better in the 4 1/2 years since I started as a customer with them, but the quality of their CSRs has declined.
Sprint doesn't *print* incoming phone numbers on the bill. For a Sprint CSR not to know that is unacceptable.
No one prints incoming phone numbers on customer bills except Cingular.
My argument has always been "I'm paying for the call, so I expect to see who's calling me" -- but that didn't work with Verizon (I was both an SPCS and Verizon Wireless customer from 12/00 to 6/04) nor did it work with Sprint.
That might have been a problem between your ISP and Sprint. My experience is that yes, sometimes the website is sluggish, but ten minutes? I may have to occasionally wait 15-30 seconds, but that's it.
This IS the Internet we're talking about, and the information goes through several ISP's/network backbones between Sprint and your ISP, so it could be an issue at Sprint, at your ISP, or somewhere in between. If you have continual problems, talk to your ISP and they may be able to help you pinpoint where the bottleneck is. I've never had that kind of delay in getting to the SPCS website.
All US carriers except Cingular have the wrongheaded idea that when someone calls their customer, the caller has a right to privacy. Screw that -- you have no such right when I'm paying per minute for you to call me. If on a landline with a flat monthly fee, that's different. Not on a cell phone where I have to count airtime minutes. But again, Cingular is the only carrier in the industry with a clue regarding incoming call details.
My argument is: I get call details on calls to 888-480-4638 because I pay per minute for people to call my at that number. Why don't I get the same courtesy from my cell carrier(s)? Come on. I don't even get the phone number on my bill when my wife calls, and I know damned well she doesn't block caller ID on her cell phone, so there *is* no privacy issue for her ... the number shows up on my caller ID but not on my bill!
(Sorry, you've just pressed one of my hot buttons :>)
JustThe.net - Apple Valley, CA -
"The wisdom of a fool won't set you free" --New Order, "Bizarre Love Triangle"