Their web site has an email address to use for number transfer issues,
> so I sent them an email.
> I will be surprised if they respond because they never responded to
> emails I sent with questions before signing up. I will try them on the > phone.
> Vonage was able to transfer my neighbor's number from the same local > phone company.
> An update: I just spoke to Lingo. The CSR was very nice and professional.
> He said my local phone number is "outside the Lingo service area, and
> can not be ported at this time." I live in Wake Forest, a suburb of
> Raleigh, NC, not some backwoods location.
> He had no indication when it might be in their service area.
> I told hime that if they could port my number I would prefer to stay
> with them even though they do not answer emails and also inspite of
> their unwillingness to disclose portability of my number prior to
> signing up for service.
> He said I would need to call their Cancellation Number Mon. - Fri. in
> order to arrange to return my box and get a refund.
> So, looks like I will be doing that and going with Vonage.
> I really hate it because Lingo includes Western Europe.
> Rik Rasmussen
> Radio Systems Manager
> City/County of Durham, NC
> 919-560-4175 x 244
> 919-560-4400 fax
>
formatting link
> [TELECOM Digest Editor's Note: But this 'neighbor' of yours: Is he
> also in Wake Forest, or Durham, or Raleigh, or Research Triangle,
> or where? Didn't you say neighbor was on the same phone exchange? > PAT]
So what?? It doesn't make any difference even if the neighbor is _next_door_ "not all VoIP companies are created equal", to paraphrase a trite remark.
To 'accept' a ported number, you must have physical presence _on_the_PSTN_ in the area of that number.
Lingo apparently does not have a 'local presence' anywhere close enough to Durham to service him.
Vonage, on the other hand, does have a suitable local presence -- apparently.