Follow up:
Lingo Customner Service was very professional and gave me a Cancellation Number to call. I did and that person was also very professional. I am shipping the box back to them and they say on receipt of the box, they will issue a refund. Both people I spoke to were aware that Lingo would email me a link to a survey and seemed to be trying to insure I wopuld give them a good review, which I did. It seems they do have an effort to insure their CSR's are professional.
I will keep a check on them to see if they get a Point of Presence in my exchange.
Rik Rasmussen