[TELECOM Digest Editor's Note: Is this a situation where AT&T is
> charging you some monthly fee for 'handling' your account? If not,
> and you are just billed for calls you actually make then it does
> not matter. Just ignore it; let them call you a 'customer' if they
> wish, since there are no calls being made via AT&T, the account
> will always have a zero balance. Now if AT&T is charging some sort
> of monthly fee, then a letter sent registered to the company should
> help. For example, one side of SBC _still_ persists in referring to
> me as a 'customer' while another part of the company is trying to
> win me back (with all sorts of outrageous deals these days, free > service, etc). PAT]
The moral of the story: Don't do business with AT$T, either directly or indirectly. What a sorry spectacle of a once great company.
Of course, the same can be said of a lot of banks and (ugh) credit card companies.