>> They are charging us a monthly fee that amounts to $8 a month with
>> taxes. I did send a registered letter to AT&T legal department and got
>> a simple form letter that told me to contact Qwest.
> [ snip of the usuals problems ]
> Once again, in most states sending off a letter to the public
> service//utilities commission (and it never hurts to add the AG) gets
> results for straightforward and (relatively low cost) matters like > this.
> I personally did, in fact, do this with AT&T service here in
> NYC. About a week after I dropped my letter in the mail box I got back
> a standard form letter from the PSC in ALbany, NY, and a couple of
> days later I got a "we've fixed it" note from AT&T. Which they did.
> (Other people have reported to me similar effectiveness courrtesy of
> web-page writeups, but I prefer paper. This gives me my own hard copy > to refer to).
It is absolutely effective. Whenever dealing with a telephone company these days its almost standard procedure to cc everything to the PUC.