Vonage - Number out of service for 36 hours

I am in the process of switching from Verizon land lines to Vonage. Beware when transfering your phone number that it could take some time. I live on the east coast and signed up for the service on June 25th

2005. I got an email that my phone number would be transfered on July 6th. Incoming calls to my home phone got a message that my number was no longer in service at 10:00 am on July 6th. It is now 10:00 pm on July 7th and incoming calls still get the message that my number is no longer in service. I called customer support 2 times on day 1. Expect 10 - 15 minute waits for support. They told me they could no do anything in the first 24 hours. I called once on day 2 and waited 10 minutes for support. Support wrote up a ticket and said I should be fixed by the morning. I am not holding my breath. Customer support has been shoddy. You can tell this is a new company because they make promises they can't keep. Don't count on Vonage to make sure your phone number is transferred correctly. On a positive note, I know others that use Vonage and they did not have these problems. Vonage did give me a temporary number so I have been able to make outbound calls. The service is clear and I look forward to cheaper bills. I'm crossing my fingers that when I wake up in the morning my family and friends will no longer think I fell off the planet.
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Porting a number from Verizon to VoIP got me a lot of grief!

Called up to establish account and 3 days later the phone was working! (TA arrived, I hooked it up, activated TA, ta da!)

Month later bill arrives from BOTH old and new companies! What the...? Conference called BOTH companies at same time (new phone feature), and the old company said, "Ok, we'll cancel your account." One month later to the day all incoming calls ceased! Outgoing still worked! It took two weeks of calls to reach a top dog in new company, and it took them a week to get the problem fixed, including Hiring the Old company to repair the local database!

New company gave me credit for 4 months.

It turns out that the porting was not done correctly. Therefore when the old company "cancelled the account" they permanently disconnected incomming calls as far as the whole world was concerned!

Call family and friends - they may be in for a wait!

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Rick Merrill

This is not uncommon. Verizon, the ILEC, tends to drag its feet on the moves. After all, you're leaving them so why should they care if you're happy or not? Sad, but true.

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