Re: Any Recommendations re: Economy Internet Phone Service?

TELECOM Digest Editor noted in response to John Levine:

>>> [TELECOM Digest Editor's Note: I personally use Vonage, which works >>> with any telephone you wish to plug in and use. I am hearing rumors >>> that their customer service is slipping a little; that may be due to >>> the *huge* increase in their customer base in recent months. PAT] >> It's no rumor -- I'm about to cancel my Vonage account as soon as the >> number is ported away which is supposed to happen on Wednesday. It >> used to be fine but in recent months the voice quality became terrible >> and I was completely unable to contact any live people at Vonage at >> all. Multiple e-mails went unanswered other than the auto-ack, and >> every time I tried to call them, once I went through the menu to the >> point where I would queue for a person, I always got a busy signal. >> Too bad, they used to be good. I'm now using Lingo, the voice quality >> is OK and the local calling area is much larger. >> [TELECOM Digest Editor's Note: Interesting you mention how you work >> your way through the menu up to the point the next voice will be a >> human being, then it goes to busy sigal. Same thing has happened to me >> a lot recently; high noon, midnight, even five in the morning. PAT] > Same here. Nobody's home. At least, I've never gotten through to > anybody at Vonage. I'm also getting a lot of calls dropped right as the > other person answers.

They do troll the Vonage forums though and answer those questions that they easily can. Demands for things like ACR fall on deaf ears though.

Reply to
Tony P.
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