TELECOM Digest Editor noted in response to John Levine:
> [TELECOM Digest Editor's Note: I personally use Vonage, which works >> with any telephone you wish to plug in and use. I am hearing rumors >> that their customer service is slipping a little; that may be due to >> the *huge* increase in their customer base in recent months. PAT] > It's no rumor -- I'm about to cancel my Vonage account as soon as the > number is ported away which is supposed to happen on Wednesday. It > used to be fine but in recent months the voice quality became terrible > and I was completely unable to contact any live people at Vonage at > all. Multiple e-mails went unanswered other than the auto-ack, and > every time I tried to call them, once I went through the menu to the > point where I would queue for a person, I always got a busy signal. > Too bad, they used to be good. I'm now using Lingo, the voice quality > is OK and the local calling area is much larger. > [TELECOM Digest Editor's Note: Interesting you mention how you work > your way through the menu up to the point the next voice will be a > human being, then it goes to busy sigal. Same thing has happened to me > a lot recently; high noon, midnight, even five in the morning. PAT]
Same here. Nobody's home. At least, I've never gotten through to anybody at Vonage. I'm also getting a lot of calls dropped right as the other person answers.