My daughter moved about 10 miles from Houston city to the suburbs. She arranged to have her business line (713-467-xxxx)"trunked" to a residential line (281-496-yyyy) in Houston suburbs. The service provider is AT&T. The central switching office handling 713-467-xxxx is HSTNTXHODSO and the one handling 281-496-yyyy is HSTNTXBUDSO. Both offices are 5ESS. She no longer has access to the premises where the original 713-467 line was located as someone else lives there now. She has used the 713-467-xxxx number in the business for many years and wants to keep that number for the convenience of existing customers.
Questions:
- Is the 713-467-xxxx really "trunked" (term used by AT&T customer service) or is this some kind of Fixed Call Forwarding? She would like to have the ability to change the receiving number from 281-496-yyyy to another number, e.g a cell phone at will. In other words, is there a way for her to change the receiving number through computer access or otherwise to any number she wants at any time or is this fixed and can't be changed except by service order?
- She wants to be able to tell if the call coming in on 281-496-yyyy originated from the 713 business line or is a personal call directly to the 281 number. Can she have a Personal Ring code on the 713 number so that when a call is placed to 713-467-xxxx and then rings at 281-496-yyyy, the Personal Ring will transfer to the 281 number?