PR: United Security LiveShot Cellular Cameras @ Bass Burglar Alarms
These may be of interest to some here. A client asked me about them yesterday afternoon and I had to say I didn't know anything about them. I got information from USP and added them to our online store.
The cameras, while a bit pricey, offer some interesting features. They capture several video frames upon activation (via a motion detector or a trigger from the alarm system) and relay them to a cell phone with video capabilities. The cameras can send text messages and / or audio along with captured images, allowing you to view and hear what's going on in the home from afar. They also can be triggered by a built-in temperature sensor, warning of potential pipe freeze-ups, etc.
Given the cost I doubt they'll be a major hit but I wouldn't be surprised to see other manufacturers following suit. That will bring prices down. Following is a URL (my website) for additional information.
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There are numerous other, more sophisticated cameras and camera systems available which can do the same thing with a little ingenuity on the part of the technician. This one stands out in that it's a single box solution. They're basically plug 'n' play.
Dealer pricing is about 30-35% less than on our retail website.
The person who is advertising in this alarm installation discussion group is a convicted felon. He also has a bad record with the Better Business Bureau.(see below) BBB Reliability Report
The Better Business Bureau=EF=BF=BD Serving Florida's West Coast P=2EO. Box Clearwater, FL 33758-7950 (727) 535-24 Hours)
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
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Principal: Mr. Robert L Bass, Owner Customer Contact: Mr. Robert L Bass, Owner - (941) -9747 File Open Date: June 2002 TOB Classification: Electric Equipment-Service & Repair, Fire Alarm Systems, Security Control Equipment, Sys/Monitor BBB Membership: This company is not a member.
Additional DBA Names
Bass Home Electronics
Customer Experience
Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the Bureau due to unanswered complaints. The company has resolved BBB Definition:
resolved - The company resolved the complaint issues.
some complaints presented by the Bureau, however, the Bureau did not receive a response to other complaints BBB Definition:
other complaints - This refers to complaints from individuals or businesses that do not fall under a specific category.
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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The Bureau processed a total of 28 complaints about this company in the last 36 months, our standard reporting period. Of the total of 28 complaints closed in 36 months, 9 were closed in the last year.
Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
9 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. No Response BBB Definition:
No Response - The company failed to respond to the complaint.
4 - Company failed to respond to the BBB to resolve or address the complaint issues.
Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
No Response BBB Definition:
No Response - The company failed to respond to the complaint.
2 - Company failed to respond to the BBB to resolve or address the complaint issues.
Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
6 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB. 2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Issue Not Defined No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Additional Addresses, Telephone Numbers, Fax Numbers, and Web Addresses
Never mind. I found the information and have added the Optiflex and V-4000 lies to our online stores. I'll let you know how they sell for us. Here's the Honeywell Remote Video page on our site:
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By the way, we've devoted over 800 pages on our website to Honeywell Video products. You might want to check it out sometime. Here's the main Honeywell Video URL:
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We also have over a thousand pages devoted to other Honeywell products, including Access Control, Residential Burglar Alarms, Commercial Burglar Alarms, Commercial Fire Alarms, etc.
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