Locked Out by Vendor

scantrell113 · 2008-05-02T15:21:08+00:00

After many many years of sticking with the monitoring service offeredby my initial home alarm installer, due to constant compounding priceincreases I decided to get service from another company. I come tofind that my trusted provider has locked the new monitoring companyout the controller. When they sold me the system, they sat at mykitchen table and told me that I was under no obligation to continuewith their service and that I owned the equipment. What they did notdisclose was on small line in a wordy and lengthy contract thatstipulates that they own the communicator. We=92ve probably all signeddocuments relying on anticipated fair business practices withoutparsing words (=91I did not have sexual relations with that woman=92).Two questions, is this common practice and is there a hardware reseton a Radionics 4112?

May 02, 2008 20 Replies

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Crash Gordon 18 years ago

I found it to be a rock-solid panel and still have tons of them out there working fine since like 1985-ish. I still support them if I have parts, but can't remote program them any longer.

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