local monitoring

As long as the service and installation is local, it doesn't really matter where it gets monitored.

The only thing with local monitoring (at least in my area) is that they're not ULC approved stations. So if the one guy working that night goes for a smoke break, and your house gets broken into at that moment, you're outta luck.

Do UL central station have a restriction about their employees taking smoke breaks? Just kidding.

Just a thought but ..... I don't think that being UL says that the service is going to be any better or worse than a well run non-UL central. Just because it's "supposed" to be better, doesn't mean it will be.

I've been with the same local station for 17 years but I get some incredible offers from out of province stations. My existing one overflows to out of province stations, what's the big deal?

New customers still ask though... if I move, how can I sugarcoat it?

Service centres are still LOCAL Installers are still LOCAL ... ?

True.

Not true.

For clarification, I did not mean to imply that nationals' staff are not well trained. There are some national and regional providers whose staff are excellent. Likewise there are some local firms with excellent staff. Unfortunately, some nationals and some locals are awful, too.

The point is (and I suspect the previous poster will agree) that neither nationals nor local firms have a lock on good or bad performance.