Got one for ya.
I'm on my way to a job when I get a call from another customer. In short, the phone man is talking smack about how my alarm panel is shorting the line in her house. I divert (btw, it's already 4:30pm) and head on over.
When I get there I systematically track down the problem and keep the customer posted:
- The problem does not exist in the phone wire I pulled, the RJ31X I installed, or the panel I hung.
-told customer (and probably should've left it at that.)
- It's an old d-mark.... I find the pair that actually has the short and trace it to where a screw in the BRAND NEW decking in her attic has pierced the wire. Repaired wire.
-told customer (really should've left. This time she goes into how wonderful I am compared to the phone man who wouldn't even come in her house and insulted her dogs...)
- Identified all phone jacked in her house BY NUMBER (one fax line, one house line).
-told customer (saw it coming... but I was waist deep in sh*t by then)
- Re-routed lines at d-mark to put the house line on the jacks she specified.
Job done.... it's 7:00pm.... and now she is refusing to pay our bill because "we are out of line for charging so much."
see subject title for anecdote....