DSC5010 CO communication issues

What format?

There could be a number of problems here that don't involve the panel. Are you talking to the receiver directly or do you have central station software that someone is reading to you. You may simply have an incorrect account number. You mentioned "since the dialing and handshaking are happening". If the panel is reporting a single time it must "think" it got through. Otherwise it would redial and have an FTC error. Does the account number have a "zero" in it? Is it programmed as an "A"? What format? Is it sending automatic codes? There isn't enough detail here to tell you exactly what the problem might be.

Give me a call. I will be glad to help.

Jim Rojas (813) 884-6335

Dave wrote:

Yes, call Jim.

He gives free alarm health care.

I've fallen and I can't get up.

Yes, call Jim.

He gives free alarm health care.

That's funny. True, but funny.

Jim Rojas

Jim wrote:

Yo habla Espanol el presso numero two.

You'll need to program the reporting codes.

Too noisy, I wanna silent alarm.

DSC panels often "encounter" this problem when programmed to transmit in "SIA". Make sure all your fields are "FF" and that the panel is set to transmit "automatic Rep. codes" codes in section 381.

It wouldn't call out if that were the case

Enter program mode

Enter the account number provided by whoever monitors For companies like ADT, it's the last four digits of the account number You may need to enter any zeroes using "*1*" (hex zero digit) instead of pressing zero

Press #

Enter the complete account receiver phone number

Press #

Ensure "1" is lighted

Press #

Enter the reporting type (for contact id, it's 0303) This page usually kicks you out after entry on its own

Press # three times to ensure your all the way out of programming mode

If these four fields are entered correctly and you have zones programmed right, this should be all you need to get a signal out. (assuming this is a programming issue and not a sticky dialer relay or phone line issue)

Stimpson

Enter program mode

Enter the account number provided by whoever monitors For companies like ADT, it's the last four digits of the account number You may need to enter any zeroes using "*1*" (hex zero digit) instead of pressing zero

Press #

Enter the complete account receiver phone number

Press #

Ensure "1" is lighted

Press #

Enter the reporting type (for contact id, it's 0303) This page usually kicks you out after entry on its own

Press # three times to ensure your all the way out of programming mode

If these four fields are entered correctly and you have zones programmed right, this should be all you need to get a signal out. (assuming this is a programming issue and not a sticky dialer relay or phone line issue)

Stimpson

This is a multi-part message in MIME format.

--------------020300030904050901030206 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit

Enter Program mode

Enter account number. For companies like ADT, it's the last four digits You may need to enter any zeros with *1* instead of zero

301

Enter receiver phone number as it should be dialed

380

Ensure 1 is ON

350

Enter reporting format (for ADT contact ID, it's 0303) This section usually kicks you out after you enter the four digits

If you have good zone programming, this should be all the programming that needs to be addressed as far as the phone communicator goes.

Stimpson

The main board is defective.

"Stimpson" wrote... Enter Program mode

...snipped...

Enter reporting format (for ADT contact ID, it's 0303) This section usually kicks you out after you enter the four digits

This section number is actually 360, at least in the 832 panel. This may or may not be true for the new 1832 panels.

You don't want to do that with a 5010, the most common version has no auto CID option and you'd have to program report codes as well, use SIA instead

"Stimpson" wrote... Enter Program mode

...snipped...

Enter reporting format (for ADT contact ID, it's 0303) This section usually kicks you out after you enter the four digits

This section number is actually 360, at least in the 832 panel. This may or may not be true for the new 1832 panels.