I have been a loyal customer for many years. Overall I have had pretty good service from you, and you know I am a pretty good guy. When you sent me somebody elses order of parts I let you know and sent it back to you. When I had problems with tech support not knowing the answers your sales reps researched it personally and got back to me with the answers I needed. In general we have had a pretty good relationship.
When you kicked ADI in the short hairs and refused to let them sell your products I cheered. Everybody knows I have no love lost for ADI, their high prices, and poor customer service. It was like a victory for us little guys to see you slap them in the face like that.
Now I have to wonder if somebody has not lost a little sanity over there. You are letting Tri-Ed sell your products. Are you nuts. They are worse than ADI ever was. Their customer service is spotty at best, and they play games to try and manipulate clients. To add insult to injury its a slap in the face to distrbutors like SGI who give good customer service and take the extra effort to take care of guys in the field. They are the kind who understand that its all aboout making sure us installers get the jobs done and get paid. If we do not get not get jobs done and get paid nobody else in the industry gets paid. Allowing a distributor like Tri-Ed to sell your product might be tolerable though if you then didn't kick all the other distributors in the chonies and give Tri-Ed a huge opening discount to take business away from loyal quality distributors.
I admit it. I was sucked in by the low prices and promises, but today I decide to take my business back were its appreciated again. While I understand why you might want to broaden your distribution I really don't think Tri-Ed is the company to do it, and giving them special pricing is an insult to everybody else. You should give special pricing to loyal distributors with better product knowledge and who take care of us, your loyal long term clients, instead.
I don't stock any other brand of panels. Why can't you give good pricing to the guys who care about my business instead of somebody like Tri-Ed.
Sincerely, Robert (Bob) J. La Londe III