RHC: Ok, thanks...good to know. I can always change out this customer's equipment from the 1738 Paradox Spectra to a DSC Power 832, which is basically equivalent if they do support that more common make of equipment. They are not very specific on their website; however, I'll wait until next week when hopefully I get a response. I do notice they have dealers in Canada, so if the client opts for this solution, I will lose the customer, but at least he'll get what he should have researched for before he bought (he asked every other conceivable question though...) C'est la vie !!
I also want to know what they have to offer to conventional alarm companies like my own. I'll let you guys know what they come back with. If we can simply add a module to the panel and use existing equipment, PLUS give the client all these high tech options at a reasonable price, that would really be great. I do remain suspicious for the moment though.....if it sounds too simple and good to be true, it usually is....:((