Hope everyone is doing well. As for me, I am still beating the bushes.
I have a customer that has a Vista 20p with a Tuxedo Touch Screen that as been working just fine since I installed it 11 years ago and it is now constantly rebooting. I have not been on site as of yet but, the customer has done some troubleshooting and said that the voltage is holding steady at 13.2vdc while the touch screen reboots.
I briefly talked to Tech Support and asked if this was a known issue. I was told that it was not, but should check for a loose connection and check the voltage.
Again, I have not been on site, but will be next week. I thought I would reach out here to see if there should be other things that should be looked at before declaring the Touch Screen was scrap.
The docs say that the unit draws 270ma. Presently I am not sure what power source it is connected. I am thinking it would be the Aux + & -
I would think if the Aux Power was the issue the voltage would not be holding steady at 13.2vdc.
Anyone have any thoughts as to a solution or knowledge on this issue??