KIM 24 on Modular ICS does not show "on hold"

Apr 04, 2008 1 Replies

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curtis 18 years ago

Not sure if there is a way to do this, but while the Key Indicator Module shows when an extension is on the line, it goes clear when put on regular or exclusive hold. This has been designated the (only) Central Answering Position.

Any way to show when an extension is on hold on the KIM?

Thanks

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Terry 18 years ago

Don't think extensions go on hold. The purpose of a Busy Lamp Field is to show when the extension is busy. If it puts a call on hold and hangs up, its not busy any more.

TerryS

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