Contact Center 6.0 Scripting Question

Hi John,

We're currently on Symposium 5. I would imagine this should work for you. Determine how many calls waiting you need to have Q'd before you want this msg to be played. Then create a Global Variable (say Heavy_Call_Vol_GV) that will contain this digit. I can't remember the intrinsic for Calls Waiting, and lets say your Boolean Variable is called Bool_Var for this exercise. You will need to fill Bool_Var with "False" at the top of the script. Now have a check near the top of your script that might go something along the lines of:

if Heavy_Call_Vol_GV = (whatever the intrinsic for Calls Waiting is) then Bool_Var = "true" else execute (section name) end if

But that's working on the way that I structure my scripts, yours could be entirely different. It's kinda hard without having your script in front of me. On tope of that i haven't had to write or mod a script for a while so I'm a bit rusty, and all my books are at the office. Hope that helped a little.

Actually, that End If will need to go before the Execute SectionName, and the else will need to be dropped. Bah, my poor beer soaked memory........

Thx for the update, and I can relate to "My poor beer soaked memory". I don't actually do much scripting and was wondering if it was a possibility. I will follow through with our second level external support to have them help me implement the script.

Thx again,

John