BCM Unified Messaging on Windows XP & Outlook 2002 - outbox issue

May 04, 2005 3 Replies
C

Have a BCM 3.6 with Unified messaging/fax to desktop.



When UM is installed on the XP machine, I cannot send out email or forward voicemail/fax messages. All of the messages stay in the outbox. In can receive vm and email fine.


If I uninstall UM, in can send OK, but after installing the messages are held in the outbox. The "send/receive" option has no effect.



Unified messaing works fine on Windows 2000 machine with same user logged in.



This is WinXP SP2. Email is stored on a MS exchange server and callpilot is configured for a MAPI interface.



Any ideas?



Chuck


Vote
Twitter Facebook LinkedIn
C

Client is 2.01.27.15

biv343 wrote:

Vote
Twitter Facebook LinkedIn
P

We use the same setup and had a problem similar to this. During the install the Unified Messenger client there's a checkbox to associate with the default profile in Outlook. This caused problems for us on systems with no default profile set where users actually used a different profile. We had to uninstall, then go to Start / Settings / Control Panel / Mail, click Show Profiles, then select a default profile in there that was correct, then reinstall UM. I don't know if this helped or if there's another way to do this, but that worked for us.

Vote
Twitter Facebook LinkedIn

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required