Currently we use a SonicWall firewall and the Global VPN Client for users to connect remotely. Oddly, the following problem seems to occur randomly with the client. As the system admin, when a user requests a laptop, I setup the VPN client for them and their profile. After setup and entering the pre-shared key, the connection status makes its way to "Connected." Although I understand that the VPN does not work properly when within our network's "walls," when the user takes the laptop home, sometimes, when opening the client, they get a message stating "there was no connection named..." It's almost as if the connection that I had setup "disappears" when they take it home and connect from an alternate network. I am completely stumped why this is happening. Currently, the only method of resolution is to walk them through the process to re-create the connection and providing them with the pre-shared key, which is somewhat of a security issue. If anyone has any ideas, please let me know.