Kerio Removal/Update Problem

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enaitee 20 years ago

Hi...I've been trying to upgrade my Kerio PFW from v 4.2.0 to 4.2.1. I've done this several times before with updates on my Windows 2000 Pro on a cable internet connection and this is my first problem besides the occasional bonehead move like not having my modem turned on.

Clicking on the download file seems to start the install normally but about

2/3 the way through "removing old applications" I get an error popup. "The feature you are trying to use is on a network resource that is unavailable" Below that is another message and a window. "Click OK to retry and/or enter in the window the full path to "Kerio Personal Firewall.msi". The window shows the path to that exact file already. Clicking OK produces another error notice stating in effect "The msi file submitted is not a valid Kerio PFW installation file". Closing the install gives a final error notice. "error 1714.The older version of KPF cannot be removed ..."

I've tried re-downloading and doing the install with differing combos of being on or off line and with KPFW turned on or off with no difference. I tried a manual remove of KPFW using their site directions again with no difference. The Kerio app has all "permits" for internet connection.

I suspect something in Windows has been messed up because I've tried re- installing the same 4.2.0 version with the same results (bless backups). All my searches have turned up is comments on KPFW's 2006 end and how many like older versions anyway. Suggestion for a fix or for reading would be apreciated. Regards, Nick

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Casey Klc 20 years ago

I don't know if this will help or not but I have always been under the impression that all nonessential software should be off when installing new software. In fact, I use a utility called "End-It-All" to turn off the nonessentials during new installations. The reason, as I understand it, is you don't want anything writeing to disk when you are writing new software. Casey

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Jack 20 years ago

I think that's a Windows problem. Microsoft has a program on their site that will remove all references to a certain program from the Registry. It's "msicuu2.exe". You can do the same thing, just type "Regedit" in the RUN box and search for and delete all Registry entries that refer to Kerio. Then run your install program again and everything should be fine.

Jack

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enaitee 20 years ago

Casey Klc wrote in news: snipped-for-privacy@news.east.earthlink.net:

Hi...Thanks for the reminder. I normally do the same only using a manual shutdown and always forget to reconnect to the cable the first time I run my browser!! Anyway I did try that and no luck, the same error popups.

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enaitee 20 years ago

Jack wrote in news: snipped-for-privacy@4ax.com:

Hi, The Kerio site instructions for manual removal gave two files and two registry keys to remove which I did. Of the files, fwdrv.sys and fwdrv.vxd, I could only find the first but since it said "if found", I figured that was OK. I did follow your suggestion and search the registry for other references to the program and only found an entry for the driver file, fwdrv.sys, which I removed hoping that it was the silver bullet. Not so, I still get the same error flags. Thanks anyway.

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enaitee 20 years ago

enaitee wrote in news:Xns96E08D4C2DFA1enaiteecableone@216.168.3.44:

Success!! The failure to remove the existing v 4.2.0 lay in the appropriate "Kerio Personal Firewall.msi file not being where Windows expected it to be located. In trying to resolve this by entering the path to that file I was mistakenly entering the path to the new install v

4.2.1 "Kerio Personal Firewall.msi" file. Yes, they have the same name and obviously they are different! Not that it is an excuse. I should have been more careful. Anyway using the correct path allowed v 4.2.0 to removed by Add/Remove Programs and installing the new version was as smooth as always....Phew!!

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Joe Canuck 20 years ago

Restore from your backup prior to this incident.

You do have a backup?

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Kerio Removal/Update Problem

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