Pricing of Cisco Spare Service

I'm trying to make sense of Cisco pricing for service contracts with the "spare part" designator of =.

What, for example, is the difference between:


and why is the service contract with the spare designator showing up in the older catalogs with prices much higher than the non spare part?

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I haven't seen this notation ever done for service contracts, just parts.

I had a really old price list pulled, and non of the CON's for any product have a = varient.

Having gone through order hell on this, doing anything based on trying to match up a product with a part number in the global price list is futile for smartnet. Don't even go there.

The only way to go is to pull a quote off the SCC quote tool based on serial #. Ie. What you believe you bought the box as might not be quite what Cisco believes it to be. They are also moving/moved towards a system of pricing contracts based on the contents of the box, rather than a flat rate for the whole platform line.

Ie. we ordered some 5350's as one way, but cisco had them under a different equivilent part #. The original part# had a service contract part in the catalog, but we couldn't order that way. The part # we ended up ordering wasn't in the global part # list, and was cheaper anyway.

The only way to go is to get a quote based on the serial #. Its quicker for fulfillment that way too.

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Doug McIntyre

Are there any valid generalizations about cases where:

1) A spare part has a different price than a non-spare? 2) A spare part exists in the product catalog, but no non-spare exists?

I have found both cases and I'm not clear if they are typos.

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This has nothing to do with "spare" parts. The "=" sign on a part number only indicates that it ordered separately from a chassis that it goes in. In this case the "non-spare" part number indicates you are ordering support at the time you ordering an "AS5400". Since you are ordering a new "AS5400" that includes 90 days of warranty support, you getting a break on the first year of the support contract. In subsequent years, you will need to order the "spare" support contract.


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That case is clear. How do I explain the opposite case, when the "non-spare" part number is more expensive than the spare? Looking at an older Product Catalog, I see for example:

15808-CMP 15808-CMP=

and the 15808-CMP part is much more expensive.

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