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odd request by support

I just got off the phone with Cisco TAC. I requested assistance in making a configuration change to my pix.

The Cisco TAC rep was helpful and solved my issue.

But, then before hanging up he requested that I send him a copy of my configuration "so that it's on file for future calls". This to me seemed very untoward. (I declined).

I hesitate to accuse him of wrong, but Cisco doesn't require a file copy of my pix configuration? Why would he ask and why would he use this excuse? Can someone offer an experienced opinion on this? Thanks

Reply to
stephenarbour
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Sometimes if the CSE considers that the solution to the problem he found is in a way unconventional, he would like to have a configuration or part of it pasted in the internal notes of the case. That way if the problem presents again in a different scenario with a different engineer, this one will be able to solve it with a research in the case database. Although it not always happen and is not mandatory I've seen it more than once.

Reply to
Anthrax

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