TELGUARD TG1express with panel sending 4+2 20PPS format...

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RE: TELGUARD TG1-express with panel sending 4+2 20PPS format...

We are attempting to connect Telguard TG1-express cdma to a DSC 5010 panel  
sending 4+2 20pps format.

TG1-express specs state that it will work with 4+2 20pps signals (also 10pp
s and 40pps).

TG1-express's kissoff tone to the panel seems to be incorrectly timed or of
f-freq... with result that the DSC panel does not shut down after transmitt
ing first 2 rounds... instead it sends 6 more rounds, hangs up then redials
 7 more times... resulting in 32 identical alarm signals delivered by Telgu
ard to the monitoring station for each panel trip.

Yes, 'if' the DSC lockout code were known, could change DSC panel format to
 CID or SIA. Don't want to default, and reprogram, the panel.

Very nice folks at Telguard are working on this as we await...

Has any other dealer experienced this, or similar Telguard issue? And how w
as it resolved?

Thx, 911

Re: TELGUARD TG1express with panel sending 4+2 20PPS format...
Could be the receiver not hearing the kissoff tone. I know this is hard to  
do, but try to send it to a different receiver or line card  at the central
 station.

On Friday, December 23, 2016 at 11:53:26 PM UTC-5, 911 wrote:
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l sending 4+2 20pps format.
Quoted text here. Click to load it
pps and 40pps).
Quoted text here. Click to load it
off-freq... with result that the DSC panel does not shut down after transmi
tting first 2 rounds... instead it sends 6 more rounds, hangs up then redia
ls 7 more times... resulting in 32 identical alarm signals delivered by Tel
guard to the monitoring station for each panel trip.
Quoted text here. Click to load it
to CID or SIA. Don't want to default, and reprogram, the panel.
Quoted text here. Click to load it
 was it resolved?
Quoted text here. Click to load it


Re: TELGUARD TG1express with panel sending 4+2 20PPS format...
My limited experience with TG-1 express is that any thing other than  
CID,  we always had to get a tech at Telguad  to lock the cell "in"  as  
a 3+1, 3+2, 4+1, 4+2,..  Something to do with the way they processed
non-CID signals...
RTS

On 12/24/2016 7:43 AM, Kevin Ray wrote:
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Re: TELGUARD TG1express with panel sending 4+2 20PPS format...
On Saturday, December 24, 2016 at 5:43:34 AM UTC-8, Kevin Ray wrote:
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o do, but try to send it to a different receiver or line card  at the centr
al station.
Quoted text here. Click to load it
nel sending 4+2 20pps format.
Quoted text here. Click to load it
10pps and 40pps).
Quoted text here. Click to load it
r off-freq... with result that the DSC panel does not shut down after trans
mitting first 2 rounds... instead it sends 6 more rounds, hangs up then red
ials 7 more times... resulting in 32 identical alarm signals delivered by T
elguard to the monitoring station for each panel trip.
Quoted text here. Click to load it
t to CID or SIA. Don't want to default, and reprogram, the panel.
Quoted text here. Click to load it
ow was it resolved?
Quoted text here. Click to load it

Re: TELGUARD TG1express with panel sending 4+2 20PPS format...
Hi All, and thank you for your suggestions so far...

More on this:

Because it is the TG1express itself which provides the 'kissoff' to the panel (and not the receiver itself), don't think a change of receiver numbers would fix the problem.

Yes, sometimes Telguard technical needs to 'lock' the TG1express to look for the non-CID format signals, as is suggested. And, in our present situation, has been tried and not fixed the problem.  

Re: TELGUARD TG1express with panel sending 4+2 20PPS format...
On Friday, December 23, 2016 at 11:53:26 PM UTC-5, 911 wrote:
Quoted text here. Click to load it
l sending 4+2 20pps format.
Quoted text here. Click to load it
pps and 40pps).
Quoted text here. Click to load it
off-freq... with result that the DSC panel does not shut down after transmi
tting first 2 rounds... instead it sends 6 more rounds, hangs up then redia
ls 7 more times... resulting in 32 identical alarm signals delivered by Tel
guard to the monitoring station for each panel trip.
Quoted text here. Click to load it
to CID or SIA. Don't want to default, and reprogram, the panel.
Quoted text here. Click to load it
 was it resolved?
Quoted text here. Click to load it

Huh...If you were onsite and could reprogram the 5010, in that you had the  
ability to at least default it (it was not locked out of the ability to be  
defaulted) and you left and have had to go back and forth with tech support
 to get it to work, and you are spending more time trying to figure it out,
,, I don't know, but if it was me, I would have defaulted it then and there
. It is not that long to program... a lot less than driving away and having
 to come back at all. Just saying... I know a 5010 is a bit longer than a n
ewer DSC... I would not bother with any more headaches in trying to make th
is work unless you have a whole lot of 5010's to do. Just trying to bring a
 little clarity. Not trying to be smart.

Re: TELGUARD TG1express with panel sending 4+2 20PPS format...
On Friday, December 23, 2016 at 10:53:26 PM UTC-6, 911 wrote:
Quoted text here. Click to load it
l sending 4+2 20pps format.
Quoted text here. Click to load it
pps and 40pps).
Quoted text here. Click to load it
off-freq... with result that the DSC panel does not shut down after transmi
tting first 2 rounds... instead it sends 6 more rounds, hangs up then redia
ls 7 more times... resulting in 32 identical alarm signals delivered by Tel
guard to the monitoring station for each panel trip.
Quoted text here. Click to load it
to CID or SIA. Don't want to default, and reprogram, the panel.
Quoted text here. Click to load it
 was it resolved?
Quoted text here. Click to load it

Telguard seems to have issues with 4/2 from DSC panels, With the older 1550
/2550 You had to play with the different 4/2 settings and it still may not  
work but you don't have that option with the 5010

Why you would want to send 4/2 when you could easily switch it to CID is be
yond me

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